Delivery

Shipping terms

 

Standard delivery takes 3-5 working days at additional set cost of £2.99 per delivery.  This cost will be added to your basket before final payment. 

All orders of £40 and over will be delivered for free, when you check the 'free delivery option in the shopping basket'

 

If you wish to return the goods ordered, you must notify us within 7 days of receiving the goods. We will refund returned goods within 28 days. We must be notified of incorrect or damaged orders within 3 days of receipt. Any damaged goods will be replaced by us, we may ask for photographic evidence to allow us to claim back this cost from Royal Mail. If you cancel an order after despatch, this will incur a 10% surcharge. All return costs will be the customer’s responsibility.

If your order is lost in the post we will send you a replacement as soon as we can and will follow up with the delivery company to claim on the lost goods

We also do not accept responsibility when a parcel is signed for but the customer is claiming that the parcel was not received. (ie shared entrances to flats or apartments) it is the customers responsibility to provide a secure delivery address. We recommend that you sned parcels to places of work where there are generally people around all day to receive. If you do not have a secure address we can send a parcel to a UP collection point where it will be securely saved until you are able to collect.

If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery + a 20% administration fee. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.