Delivery

Shipping terms

 

Standard delivery takes 3-5 working days at additional set cost of £2.99 per delivery.  This cost will be added to your basket before final payment. 

All orders of £40 and over will be delivered for free.

 

 

If you wish to return the goods ordered, you must notify us within 7 days of receiving the goods. We will refund returned goods within 28 days. We must be notified of incorrect or damaged orders within 3 days of receipt. Any damaged goods will be replaced by us, we may ask for photographic evidence to allow us to claim back this cost from Royal Mail. If you cancel an order after despatch, this will incur a 10% surcharge. All return costs will be the customer’s responsibility.

If your order is lost in the post we will send you a replacement according to the timescale designated by Royal Mail for items to be considered lost. 

If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery + a 20% administration fee. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.